Video Teleconferencing (VTC) Support Specialist

Responsibilities

• Set up, configure, and maintain video teleconferencing systems and equipment
• Provide real-time technical support for VTC sessions and resolve issues promptly
• Troubleshoot hardware, software, and network connectivity problems
• Manage and prioritize support tickets through IT ticketing systems
• Conduct regular system checks and perform preventive maintenance
• Train and assist users on VTC technologies and best practices
• Collaborate with IT teams to optimize VTC infrastructure and performance
• Document technical processes, solutions, and user guides

Requirements

• U.S. Citizen with an active DoD Top Secret Clearance
• 5+ years of experience supporting VTC requirements OR an AA Degree with 2+ years of experience in VTC support or a related IT field
• IAT Level II Certification (e.g., CompTIA Security+ CE, CCNA Security, GICSP, GSEC, or SSCP)
• Proficiency with video teleconferencing systems such as Microsoft Teams
• Strong troubleshooting skills for hardware, software, and network issues
• Solid understanding of network protocols and connectivity

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or Engineering
• Relevant VTC certifications (e.g., Zoom Certified Professional, Cisco Certified Technician)
• Experience working in a Department of Defense (DoD) environment
• Outstanding customer service skills and ability to explain technical concepts to non-technical users

Benefits

• Competitive compensation package
• Paid holidays and paid time off
• Medical, dental, and vision insurance
• Company-paid long and short-term disability and life insurance
• Relocation reimbursement incentive
• Certification reimbursement program
• Retirement options

About the Company

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. We provide a broad range of services including Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility. Our guiding philosophy is “Mission First, Customer Always.”