Video Technical Specialist

Responsibilities

• Execute the precise installation, operation, and strike of advanced audiovisual equipment for events.
• Troubleshoot and resolve technical issues rapidly during live events.
• Provide world-class customer service to internal and external clients, maintaining positive professional relationships.
• Supervise and lead other technicians during event execution.
• Mentor and coach technical, sales, and operational team members to foster skill development.
• Maintain equipment integrity by assisting with preparation, storage, transport, and inventory management.
• Adhere to all company safety and security protocols to protect personnel and equipment.

Requirements

• 4+ years of specialized experience in audiovisual technology.
• Proven experience in project management involving multiple tasks or initiatives.
• Strong professional communication skills with the ability to interact effectively with diverse workforces and senior executives.
• Demonstrated ability to manage complex technical environments and respond quickly to changing needs.

Preferred Qualifications

• A degree or license in audiovisual technology or an equivalent field.
• 3 to 5 years of experience in customer service or the hospitality industry.

About the Company

Encore is a global leader in event technology, providing high-end audiovisual solutions and technical expertise to create unforgettable experiences for clients worldwide.