Vice President, Total Rewards

Responsibilities

• Design and govern competitive global compensation, equity, and benefits programs, including base, variable, and sales compensation.
• Partner with Executive Leadership to administer executive compensation programs that drive company performance.
• Drive the adoption of AI and analytics tools to automate compensation analysis, surface pay equity insights, and reduce manual processes.
• Simplify total rewards operations by rationalizing policies and establishing clear governance.
• Prepare and present high-level total rewards strategy, benchmarking, and risk briefings to the C-suite and Board of Directors.
• Mentor and develop a high-performing Total Rewards team.

Requirements

• 12+ years of progressive HR experience with deep expertise in Total Rewards and Executive compensation.
• 7+ years of experience in senior global leadership roles.
• Proven experience designing enterprise compensation and benefits programs for global SaaS or technology companies.
• Demonstrated AI literacy, including the ability to use AI tools to automate HR workflows and evaluate AI vendor risk.
• Proficiency in people analytics, HRIS, and compensation/benefits platforms.
• Experience creating and presenting materials to C-suite executives and Boards.
• Strong track record of managing multi-jurisdictional compliance issues.

Preferred Qualifications

• Experience working within a high-growth SaaS or AI-driven enterprise.
• Hands-on experience with Workday.
• Experience managing global equity programs and sales compensation structures.
• Experience managing benefits negotiations and renewals.

About the Company

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers through AI, automation, and intelligent service.