Vice President, Professional Services

About the Company

DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees.

Responsibilities

• Define the high-level vision and governing policies for the Professional Services and Solutions Engineering segments
• Champion an AI-first, agentic service delivery model to handle routine configurations and testing
• Strengthen leadership depth and standardize delivery frameworks for scalable growth
• Drive accountability for integration stability and operational risk reduction using self-healing agentic workflows
• Optimize the implementation engine to decrease client time-to-value across all segments
• Serve as the principal advisor to the executive team on the implementation function
• Orchestrate alignment with Client Success, Sales, Product, Engineering, and Operations
• Advocate for client needs to drive product roadmap improvements, including AI capabilities
• Govern key performance indicators including client launches, time-to-launch, and functional utilization

Requirements

• 10+ years of professional services experience
• Proven track record leading large-scale technical implementation teams
• Experience driving AI or intelligent automation transformations in SaaS or Fintech
• Deep understanding of HCM and/or payroll/timekeeping systems technical integrations
• Ability to manage large-scale resources, including a workforce of 40+ members
• Bachelor’s degree in a related field or equivalent executive experience

Preferred Qualifications

• Familiarity with Large Language Models (LLMs), AI agents, and intelligent automation in B2B2C service delivery