Vice President, Product Specialist – Fusion Customer Success

Responsibilities

• Serve as a subject matter expert on Fusion platform capabilities, including data, analytics, and AI
• Provide technical expertise and guidance for prioritized use cases, webinars, and events
• Collaborate with stakeholders to understand business needs and recommend optimal Fusion solutions
• Support the development, documentation, and communication of common solution patterns to accelerate adoption
• Partner with Solutions Engineers and platform teams to ensure integrated and effective solution delivery
• Promote platform awareness, usage, and adoption through enablement activities and client engagement
• Track and report on adoption, usage, and satisfaction metrics to inform continuous improvement
• Advocate for best practices in data, analytics, and AI delivery and platform adoption
• Support cross-product platform initiatives and provide feedback to inform platform enhancements

Requirements

• Hands-on experience with cloud-based data, analytics, and AI technologies in financial services or a related industry
• Ability to provide technical guidance and support for complex platform solutions
• Experience working directly with business, product, and engineering teams to deliver solutions to production
• Strong collaboration and communication skills across diverse stakeholder groups
• Demonstrated ability to drive platform adoption and client enablement

Preferred Qualifications

• Familiarity with Fusion platform components or similar enterprise data and AI platforms
• Experience with platform enablement, technical advocacy, or strategic implementations
• Knowledge of cloud-native architectures, controls, and best practices
• Passion for mentoring and developing talent
• Track record of delivering innovative data, analytics, and AI solutions at scale

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.