Vice President, Enterprise Resilience Office

Responsibilities

• Manage the ERO Shared Services team to deliver centralized enterprise resilience capabilities, including Business Continuity, Crisis Management, and Operational Resilience support.
• Oversee day-to-day delivery of shared services, including 3rd Party & Supply Chain Assurance, client engagement, and resilience tooling/automation.
• Define and embed performance standards, operating rhythms, and continuous improvement practices across the Shared Services function.
• Partner with business units, technology, risk, and corporate functions to embed resilience into decision-making and daily operations.
• Coordinate cross-functional efforts related to resilience initiatives, testing activities, regulatory submissions, and reporting.
• Prepare briefings and provide strategic insights for senior leadership and governance forums.

Requirements

• 18+ years of professional experience, with demonstrated progression in resilience, continuity, or risk-related roles.
• 5+ years of experience managing or supporting Operational Resilience programs.
• Proven experience leading resilience exercises and Crisis Management activities, including response coordination.
• Strong working knowledge of the Business Continuity Management lifecycle and hands-on delivery experience.
• Demonstrated people leadership experience with the ability to develop and motivate teams.
• Experience interpreting and supporting delivery against regulatory expectations in partnership with risk and compliance teams.
• Strong written, verbal, and presentation skills for communicating with senior stakeholders.

Preferred Qualifications

• Continuity and/or risk-related professional certifications.
• Experience partnering with cybersecurity and technology teams to support Cyber Resilience efforts.
• Exposure to third-party and vendor resilience management.

About the Company

State Street is a global leader in financial services, helping institutional investors manage risk, respond to challenges, and drive performance. We are committed to fostering an inclusive environment where employees are empowered to reach their full potential through development opportunities and vibrant employee networks.