Vice President, Customer Success - Life Sciences

About the Company

Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.

Responsibilities

• Own one large, strategic life sciences customer end to end as the executive point of contact
• Lead, coach, and develop a dedicated pod of Customer Success Executives (CSEs) and Forward Deployed Engineers (FDEs)
• Build trusted relationships with senior stakeholders across commercial, medical affairs, clinical operations, R&D, and IT
• Direct enterprise deployments of Hippocratic AI solutions ensuring alignment with scientific workflows and regulatory environments
• Partner FDEs with customer technical teams to integrate and optimize solutions
• Collaborate with Product, Engineering, and Sales to channel customer feedback into product evolution
• Define and track customer success metrics including net revenue retention (NRR)
• Build and codify best practices for onboarding, training, and workflow integration
• Drive expansion through identification of upsell and cross-sell opportunities

Requirements

• Bachelor’s degree from an accredited university
• 10–15 years of experience in life sciences (pharmaceutical, biotech, medical device, or CRO)
• 7+ years in customer-facing leadership roles within life sciences
• Proven ability to lead cross-functional teams of customer success and technical staff
• Deep knowledge of life sciences workflows (commercial, medical affairs, clinical operations, or R&D)
• Experience in a startup or high-growth technology environment
• Strong executive presence and ability to engage C-suite stakeholders
• Technical fluency to lead Forward Deployed Engineers and engage with technical teams

Preferred Qualifications

• Experience with AI, digital health, or clinical/scientific decision support tools
• Background in consulting, health tech, or life sciences operations transformation
• Exposure to regulatory, compliance, or data governance (GxP, HIPAA, 21 CFR Part 11)
• Experience with pricing, packaging, or go-to-market strategy in life sciences SaaS