Vice President - Customer Operations Loyalty at Aldar Properties PJSC - ScoutJobs - The AI-curated global job board
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Aldar Properties PJSC
Posted 22 days ago

Vice President - Customer Operations Loyalty

Aldar Properties PJSCVice President - Customer Operations Loyalty

Requirements

10+ years experience in customer operations or service delivery, Experience in loyalty programs and platforms, Knowledge of CRM and customer service technologies, Experience managing vendor and partner ecosystems, Bachelor’s degree in Business Administration, Operations, or related field, UAE National

Skills

CRM

About the role

Responsibilities

  • Own and scale the end-to-end customer operations strategy for the Darna loyalty programme across all physical and digital touchpoints.
  • Define and govern processes, SLAs, and KPIs to improve response times, resolution rates, and member satisfaction.
  • Oversee loyalty systems operations, ensuring the stability, security, and performance of core platforms including LMS, CRM, and card-linking.
  • Lead partner and merchant operations to ensure seamless onboarding, integration, and support for ecosystem partners.
  • Drive continuous improvement of member journeys, including onboarding, earning, redemption, and complaint handling.
  • Implement robust operational risk and compliance frameworks to mitigate fraud and ensure data privacy.
  • Build, lead, and mentor high-performing customer operations teams focused on customer obsession and operational discipline.

Requirements

  • 10+ years of experience in customer operations, service delivery, or operations leadership.
  • Proven experience with loyalty programs, platforms, and CRM technologies.
  • Experience managing complex vendor and partner ecosystems.
  • Strong analytical mindset with the ability to use voice-of-customer (VOC) data to drive decisions.
  • Bachelor’s degree in Business Administration, Operations, or a related field.
  • Must be a UAE National.

About the Company

Aldar Properties PJSC is a leading real estate developer based in Abu Dhabi, managing a diverse portfolio of assets and driving innovation through initiatives like the Darna loyalty programme.

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Vice President - Customer Operations Loyalty

Aldar Properties PJSC · Abu Dhabi

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