Vice President, Customer Experience

Responsibilities

• Own the global enterprise CX vision for the Health & Wellness segment, translating it into a multi-year strategic roadmap.
• Manage the end-to-end customer experience, including prospect engagement, onboarding, order-to-delivery, and ongoing support.
• Drive cross-functional alignment across Commercial, Operations, Quality, Supply Chain, and Finance teams.
• Implement clear escalation pathways and process improvement initiatives to resolve customer friction points.
• Partner with Sales to develop strategic account plans that identify expansion, cross-sell, and retention opportunities.
• Lead and mentor the global organization to build a high-performing team aligned with the CX strategy.

Requirements

• Bachelor's degree in Sciences, Business, Finance, or a related field.
• 15+ years of progressive leadership experience in customer experience, account management, or commercial operations.
• At least 5 years of experience in a leadership role specifically overseeing Customer Experience (CX).
• Proven success leading CX transformation within large, complex, matrixed organizations.
• Experience in the Health & Wellness, dietary supplement, nutrition, or specialty ingredients industry.
• Strong operational knowledge of end-to-end customer journeys in a B2B or manufacturing environment.

Preferred Qualifications

• MBA or an advanced degree.
• Experience in contract manufacturing environments.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company matching and cash balance plan.
• Annual bonus and long-term incentive plans.
• Paid time off, including holidays, maternity, and parental leave.
• Tuition assistance and company-sponsored training resources.
• Employee Assistance Program (EAP) and various wellness programs.

About the Company

ADM is a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. We unlock the power of nature to provide access to nutrition worldwide through industry-advancing innovations and a commitment to sustainability.