Vice President, Business Relationship Manager (Operations)

Responsibilities

• Act as the single "front door" for Operations-related technology, process improvement, and transformation demands for the Operations Office for Asia.
• Translate complex business issues and needs into clear scope, expected outcomes, business value, and prioritized demand items.
• Partner with Operations leadership and IT to align strategic objectives with prioritized technology initiatives.
• Manage the Operations demand pipeline, service backlog, and initiative inventory to ensure alignment with investment planning and priorities.
• Shape improvement initiatives by leveraging AI, data, workflow tools, APIs, and existing enterprise platforms.
• Collaborate with AI & Data, Architecture, and Risk/Compliance teams to prioritize and operationalize data use cases.
• Assess existing capabilities and shared platforms for reuse before pursuing external vendors or bespoke solutions.

Requirements

• Minimum 10 years of experience in financial services with a background in operations, project management, or operational risk management.
• Strong knowledge of market products including payments, deposits, and loans, including front-to-back operations processes.
• Proven experience bridging the gap between business and IT teams to translate needs into requirements and business cases.
• Experience driving system development, digital transformation, regulatory change, or automation initiatives.
• Strong stakeholder management skills across regional teams, vendors, Head Office, and control functions.
• Proficiency in investment planning, cost-benefit analysis, and project governance processes.
• Excellent analytical and communication skills with the ability to present complex issues to senior management.

About the Company

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups. With 150,000 colleagues globally, we strive to make a difference for every client, organization, and community we serve. We are committed to building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.