Vice President

Responsibilities

• Design and implement enterprise-grade unified communications systems.
• Oversee migration strategies from on-premise platforms to cloud-based solutions to ensure minimal disruption.
• Manage regional and global unified communications projects, including DID porting, gateway upgrades, and E911 configuration.
• Coordinate cross-functional engineering efforts and maintain detailed project schedules and contingency plans.
• Maintain audit documentation, including access control, authentication standards, and system architecture diagrams.
• Serve as an escalation point for critical incidents and coordinate resolution efforts across global time zones.
• Provide technical input for contact center infrastructure, including CRM integration and voice recording.
• Analyze compatibility and replacement strategies for legacy systems in alignment with Webex modernization efforts.

Requirements

• Bachelor's degree in Electrical and Electronic Engineering, Computer Science, or a related field.
• 50 months of relevant experience in unified communications or a closely related role.
• Extensive experience with Cisco Unified Communications platforms (CUCM, Unity Connection, IM & Presence, Expressway).
• Proficiency in configuring SIP trunks, SRST, CUBE, and voice gateways.
• Deep understanding of VoIP protocols including SIP, H.323, MGCP, RTP, and SRTP.
• Experience with Video Conferencing Systems such as Cisco Telepresence and Webex Room Kits.
• Strong knowledge of Networking fundamentals (LAN/WAN, routing, switching, VLANs, ACLs, and NAT).
• Expertise in QoS design and troubleshooting for voice and video traffic.
• Proficiency with monitoring and troubleshooting tools like Cisco RTMT and Wireshark.

Benefits

• Comprehensive healthcare plans and resources.
• Strong retirement savings plans.
• Flexible Time Off (FTO) to support work-life balance.
• Tuition reimbursement and professional development opportunities.
• Parental leave and support for working parents.

About the Company

BlackRock is a global investment manager and fiduciary dedicated to helping people experience financial well-being. As a leading provider of financial technology, we leverage innovation to solve complex challenges and support our clients in reaching their most important financial goals.