Veterinary Receptionist (Care Coordinator)

Responsibilities

• Provide excellent customer service in-person, over the phone, and during high-stress situations
• Manage lobby flow, address client concerns, and schedule appointments
• Handle basic medical emergencies for pets and owners to ensure safety and well-being
• Assist with medication pickups, inquiries, and providing information about services and products
• Input and manage data in practice management software, including billing and accounts
• Assist with retail sales, weighing pets, and maintaining accurate records
• Reconcile cash drawers and perform end-of-day financial duties

Requirements

• High school diploma or GED required
• Experience in a fast-paced, client-facing role
• Proficiency using multiple computer systems and managing multiple phone lines
• Experience with scheduling
• Ability to work comfortably around sick animals

Preferred Qualifications

• Experience in a human healthcare or veterinary medicine setting
• Previous experience working at a front desk

Benefits

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support, including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Access to the Grant Circle relief fund for personal hardships

About the Company

Newtown Veterinary Specialists is a 24/7 emergency and specialty veterinary hospital in Newtown, Connecticut, offering advanced care in oncology, surgery, internal medicine, ophthalmology, and cardiology. As a member of the PetVet Care Centers Network, we combine local hospital autonomy with the robust support of a national network of over 420 hospitals.