Veterinary Customer Service Representative

Responsibilities

• Deliver outstanding client service in a fast-paced veterinary setting
• Manage a high-volume phone system and schedule appointments efficiently
• Check patients in and out while maintaining accurate medical records
• Communicate clearly with clients regarding estimates, services, medications, and hospital policies
• Coordinate with technicians and veterinarians to support smooth daily operations
• Handle emotional or sensitive client situations with empathy and professionalism
• Maintain a clean, organized, and welcoming front desk area

Requirements

• 2+ years of customer service experience (veterinary, medical, or healthcare preferred)
• Clear, confident, and kind communication skills
• Ability to multitask and stay organized in a busy environment
• Experience with practice management software preferred
• Ability to remain calm and professional in high-pressure situations
• Reliability and attention to detail
• Genuine compassion for pets and their owners

Benefits

• Competitive pay based on experience
• Supportive leadership and positive team culture
• Opportunities for growth within the practice
• Employee pet care discounts
• Uniform allowance

About the Company

We are a community-focused veterinary hospital dedicated to providing high-quality care to pets and outstanding service to their families.