Vetco Clinic Lead

Responsibilities

• Provide functional direction and supervision to the field team during vaccination clinics
• Perform all clinic job roles and provide coaching to team members as necessary
• Safely operate company-supplied vehicles to and from clinic locations
• Manage operational compliance, including accurate paperwork and clinic reconciliation
• Act as the primary point of escalation for customer, veterinary, or store partner issues
• Facilitate a sales environment by leading targeted discussions and communicating medical recommendations
• Ensure clinic areas are clean, organized, and properly stocked at the end of each shift
• Manage crowd control and effectively communicate with customers during difficult situations

Requirements

• Proven leadership experience or leadership qualities
• Ability to perform all clinic job roles and functions
• Outstanding customer service skills and basic sales techniques
• Comfortable handling and restraining animals within company policy
• Ability to operate company vehicles
• Ability to lift up to 40lbs and stand for long periods of time
• Professional appearance and demeanor

About the Company

Petco is a leading pet retailer dedicated to helping pets live their best lives. With over 60 years of experience, we nurture the pet-human bond through products, services, and expert support. Our network includes over 1,500 stores, 250+ Vetco Total Care hospitals, and hundreds of preventive care clinics across the U.S., Mexico, and Puerto Rico.