Venue Guest Experience Manager

Responsibilities

• Plan and implement employee engagement activities, including newsletters and communication tools.
• Manage the employee break area and facilitate ongoing appreciation efforts and events.
• Administer the employee recognition program to foster a "ONE-CREW" mentality.
• Facilitate large-scale on-site venue staff training in collaboration with other leaders.
• Develop creative fan-focused initiatives for service recovery and guest milestones.
• Manage day-of-show and post-show reports to identify opportunities for service improvement.
• Identify and implement process improvements to remove event-day hassles for fans and staff.

Requirements

• 1-3 years of comparable work experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Proficient in Canva.
• Strong communication and public speaking skills.
• Ability to maintain composure in a hectic, loud environment.
• Ability to perform constant physical activity, including walking and climbing stairs.
• Ability to lift up to 30 lbs using proper lifting techniques.

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We foster a fun and upbeat work culture and are proud to be certified as a Great Place to Work organization.