Vendor Support Agent

Responsibilities

• Manage and resolve vendor inquiries through the Seller Center and support channels within defined SLAs
• Provide clear guidance to vendors on Mumzworld processes, policies, and tools
• Coordinate with internal teams including Logistics, Finance, Category, and IT to resolve operational issues
• Monitor and report on vendor performance metrics such as fulfillment rates, returns, and cancellations
• Ensure high-quality service delivery, accuracy, and compliance with standard operating procedures

Requirements

• Bachelor's Degree in Business Administration, Supply Chain, or a related field
• 1–3 years of experience in vendor operations, e-commerce support, or customer service
• Excellent communication skills in English
• Proficiency in Microsoft Excel, ticketing systems, and vendor management tools (e.g., Seller Center, Freshdesk)
• Strong problem-solving, coordination, and follow-up abilities
• Knowledge of e-commerce processes such as order fulfillment, payments, and product listing management

About the Company

Mumzworld is the leading digital commerce platform for mothers and families in the GCC region. Trusted by millions, we are the region’s go-to destination for baby, mother, and child essentials. We are currently building the region’s most ambitious Super App for families, integrating e-commerce, pharmacy, healthcare, and education.