Vehicle Tech Line Specialist

Responsibilities

• Provide customer fleet technical support
• Answer the Technical Support Line and resolve customer problems
• Manage tier 1 support on the web portal
• Develop and refine issue tracking systems and processes
• Track and automate reports on customer service success metrics
• Contribute to the creation of FAQs for customer support
• Assist with the service parts fulfillment process
• Train team members on internal tools

Requirements

• 3+ years of experience in customer service
• Experience in automotive repair
• High school diploma or equivalent
• Valid driver's license
• Ability to travel up to 10%
• Strong communication and problem-solving skills

Preferred Qualifications

• Factory training programs through OEMs
• Understanding of vehicle systems and their interactions

Benefits

• Comprehensive Health, Dental & Vision (100% employee covered)
• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

About the Company

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation, providing a first-of-its-kind EV platform for medium-duty EVs and Hybrids.