Veeva Application Support and Services Analyst

Responsibilities

• Provide Tier 2 technical and operational support for Veeva applications, including Veeva CRM, Vault, Network, and Vault CRM
• Resolve escalated incidents and service requests within the ticketing system
• Perform root cause analysis to ensure timely resolution of technical and operational issues
• Manage client expectations and maintain strong relationships through proactive communication
• Document solutions, processes, and best practices to facilitate knowledge sharing
• Monitor system performance and identify opportunities for optimization
• Collaborate with internal teams and vendors to drive system improvements

Requirements

• 3-5 years of CRM experience, including 2-3 years specifically with Veeva CRM
• Veeva CRM Certification is required
• Proven experience with Veeva CRM configuration, including custom objects, layouts, reports, and CLM
• Strong understanding of Life Sciences and pharmaceutical sales processes
• Experience using ticketing systems such as ServiceNow, Jira, or Service Cloud
• Familiarity with data migration and troubleshooting data-related issues

Preferred Qualifications

• Veeva Vault Certification
• Experience supporting Veeva Vault and Network
• Knowledge of document management systems and Vault lifecycle configurations
• Salesforce Developer Certification

About the Company

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.