Veeva Application Support and Services Analyst

Responsibilities

• Provide Tier 2 technical and operational support for Veeva applications, including Veeva CRM, Vault, Network, and Vault CRM
• Resolve escalated incidents and service requests through the ticketing system
• Perform root cause analysis to ensure timely resolution of technical issues
• Manage customer expectations and maintain strong client relationships through clear communication
• Document solutions, processes, and best practices for internal knowledge sharing
• Coordinate with internal teams and vendors for system improvements and issue resolution
• Monitor system performance and proactively identify areas for optimization
• Stay updated on Veeva product releases and industry best practices

Requirements

• 1-3 years of CRM experience, with at least 1+ years specifically in Veeva CRM
• Veeva CRM Certification is required
• Strong understanding of Life Sciences (Pharma) sales processes
• Experience with Veeva CRM configuration, custom objects, layouts, reports, and CLM
• Familiarity with ticketing systems such as ServiceNow, Jira, or Service Cloud
• Experience with data migration and troubleshooting data-related issues

Preferred Qualifications

• Veeva Vault Certification
• Experience supporting Veeva Vault and Network
• Salesforce Developer Certification
• Knowledge of document management and Vault lifecycle configurations

About the Company

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.