Value-Added Services Specialist

Responsibilities

• Manage end-to-end execution of Value-Added Services (VAS) including product customization, kitting, labeling, bundling, and light assembly.
• Analyze VAS processes using data analytics and process mapping to drive efficiency and cost-effective delivery.
• Collaborate with Supply Chain, Sales, Customer Service, IT, and Warehouse teams to design and implement new service offerings.
• Ensure all VAS activities meet quality, safety, compliance, and customer contractual requirements.
• Develop and maintain Standard Operating Procedures (SOPs) to ensure consistent execution across the network.
• Monitor and report on key performance indicators (KPIs) such as turnaround time, order accuracy, and cost per service.
• Support the implementation of digital tools, automation, and WMS to scale operations.
• Train and coach warehouse and operations staff on VAS best practices.

Requirements

• Bachelor’s degree in Supply Chain, Industrial Engineering, Operations Management, or equivalent practical experience.
• 3-5 years of experience in distribution, contract manufacturing, or electronics fulfillment.
• Proven experience managing kitting, configuration, or packaging operations.
• Proficiency with ERP and modern WMS platforms, including work-order or manufacturing-execution modules.
• Ability to interpret BOM, engineering drawings, and label specifications.
• Proficiency with Excel and data-visualization tools such as Power BI or Tableau.

Preferred Qualifications

• Lean, Six Sigma Green Belt, or APICS CPIM/CSCP certification.
• Experience with regulated products, such as hazardous goods or lithium batteries.
• Experience with configure-to-order imaging.
• Familiarity with print-and-apply systems, pick-to-light technology, or collaborative robots in a distribution environment.

Benefits

• Comprehensive health, dental, and vision insurance.
• Long-term and short-term disability insurance.
• Employee assistance program and flexible spending accounts.
• Generous time off, including 4-12 weeks of fully paid parental leave based on tenure.
• 11 paid holidays and additional flexible paid vacation and sick leave.

About the Company

At HP, you’ll have a chance to create tools, technology, and solutions that reshape the way the world works in the future. Operating in over 170 countries, HP is always creating new services, products, and capabilities, giving you more opportunities to advance your career. We foster a culture of collaboration, innovation, and respect where every voice matters.