UX Researcher

About the Company

Kalshi has defined a new category: prediction markets. Kalshi allows people to trade on the outcome of any events and turn any question about the future into a financial asset. Kalshi is currently the fastest growing financial market in America, with thousands of markets across politics, economics, financials, weather, tech, AI, culture and more.

Responsibilities

• Design and execute end-to-end qualitative and quantitative research including interviews, usability studies, surveys, and journey mapping
• Design and manage longitudinal research programs, including CSAT or NPS measurement
• Build and interpret dashboards and work with product analytics to complement qualitative insights
• Distill complex research into clear, actionable narratives for product, policy, and leadership
• Develop deep empathy for traders, institutions, and developers to understand their workflows and motivations

Requirements

• 5+ years of experience doing UX research in industry
• Expertise in both qualitative and quantitative research methodologies
• Proficiency with product analytics and data tools
• Ability to thrive in fast-moving 0→1 environments and navigate ambiguity
• Experience incorporating AI tools into research workflows for data synthesis and analysis
• Strong ownership mindset and ability to work in a self-directed environment

Preferred Qualifications

• Experience working in fintech or high-growth financial environments