UX Researcher

Responsibilities

• Own research studies end-to-end, from defining questions and methodology to participant recruitment and synthesis.
• Plan and moderate qualitative research sessions, including interviews, usability tests, and contextual inquiries.
• Design and analyze quantitative studies such as surveys, tree tests, and benchmarking to integrate with qualitative insights.
• Use AI-assisted research tools to accelerate operational tasks like transcription and affinity mapping.
• Communicate findings to cross-functional partners in product, engineering, and leadership to influence product roadmaps.
• Partner with Product Designers and Product Managers throughout the entire development lifecycle.
• Maintain a shared research repository to ensure findings are discoverable and actionable for the broader team.

Requirements

• 3-5 years of hands-on UX research experience on digital products.
• Demonstrated fluency in both qualitative (interviews, usability testing) and quantitative (surveys, analytics review) methods.
• Degree in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, or a related behavioral discipline.
• Experience using AI tools to accelerate research synthesis and operational workflows.
• Strong written and verbal communication skills with the ability to distill complex data into decisive recommendations.
• A portfolio or case studies demonstrating research studies owned from initial question to final product impact.

Preferred Qualifications

• Experience collaborating with data scientists to triangulate qualitative findings with behavioral analytics.
• Ability to operate effectively within ambiguity and define research questions when briefs are incomplete.
• Proven track record of influencing product decisions and shifting roadmaps through research insights.

Benefits

• Flexible time off (FTO) and 15 paid holidays.
• Comprehensive health, dental, and vision coverage.
• Parental/new child leave and childcare/elder care assistance.
• 401(k) and tuition assistance.
• Professional development opportunities and employee recognition programs.

About the Company

Epsilon is a global data, technology, and services company that powers the marketing and advertising ecosystem. We provide leading brands with the tools they need to engage consumers through advanced AI and proprietary technology. As part of Publicis Groupe, we focus on innovation, collaboration, and people-centricity to drive digital transformation.