UX Researcher

Responsibilities

• Lead end-to-end qualitative and quantitative research programs to understand customer needs and behaviors.
• Deliver research that is synergistic with design, UX research, colleague research, and CX tracking activities.
• Collaborate with Design, Product, Marketing, and Technology departments to integrate research findings into the innovation cycle.
• Develop and test prototypes, mock-ups, and value propositions to gather usability feedback.
• Utilize data analytics tools to extract insights from market research, surveys, and feedback sessions.
• Manage research risks, specifically regarding Data Privacy and compliance with internal controls.
• Monitor emerging technologies, industry trends, and economic shifts that impact the customer landscape.

Requirements

• Hands-on experience with a wide range of qualitative and quantitative research methodologies.
• Proven experience in the analysis and triangulation of insights to drive design decisions.
• Strong stakeholder collaboration skills with the ability to build trust and create research advocates.
• Experience in research recruitment and tactics, including challenging-to-recruit segments.
• Excellent storytelling and presentation skills to communicate complex information and influence decision-making.

Preferred Qualifications

• Experience in B2B research or working within highly regulated industries.
• Ability to marry AI automation with human judgment to enhance insight delivery.
• A keen eye for detail and a proactive approach to seeking feedback and evolving design thinking.

About the Company

Barclays is a leading financial institution dedicated to putting the customer voice at the heart of everything we do. Our Barclays Insight and Experience Design (BiXD) team is a multidisciplinary group of researchers and designers working on pan-bank projects to create beautiful, useful, and innovative experiences for 20 million UK customers.