UT Technician L2

Responsibilities

• Handle support tickets in the Jira queue, including access requests, manual provisioning, and complex troubleshooting.
• Act as a primary resource for IAM issue resolution across platforms such as Okta, SailPoint, and Google Workspace.
• Lead and deliver regional to global projects, including process improvements and automation of manual access steps.
• Maintain and update internal documentation, wikis, and runbooks to ensure accuracy for the technical team.
• Collaborate with Engineering and cross-functional stakeholders to resolve technical problems and participate in incident response.
• Mentor and train other technicians to support team growth and knowledge sharing.

Requirements

• 2–3 years of experience in IT support, identity and access management (IAM), or a related technical role.
• Comprehensive understanding of IAM concepts, including provisioning, deprovisioning, and least-privilege principles.
• Proficiency with IAM tools such as SailPoint (Identity Security Cloud) and Okta.
• Experience with Google Workspace administration and tooling.
• Strong troubleshooting skills with the ability to resolve non-routine, complex technical issues independently.
• Experience using ticketing systems like Jira Service Management.
• Excellent written and verbal communication skills for interacting with diverse global audiences.

Preferred Qualifications

• Hands-on experience with automation tooling such as Workato or scripting for provisioning workflows.
• Familiarity with Atlassian administration (Jira, Confluence).
• Understanding of ITIL fundamentals.
• Relevant certifications such as ITIL Foundation, Okta Certified Professional, or SailPoint Identity Security.
• Exposure to access governance, compliance, or audit processes.

About the Company

Wise is a global technology company on a mission to make moving money borderless—with minimum fees, maximum ease, and full speed. We are building an entirely new network for the world's money, ensuring it is accessible for everyone, everywhere.