Usher/Ticket Taker

Responsibilities

• Examine tickets and direct guests in a friendly and engaging manner
• Greet arriving guests and answer questions regarding showtimes, events, or parking
• Assist patrons with disabilities or accommodation requests in finding appropriate seating
• Lead and direct guests to various venue areas including bars, washrooms, and merchandise stations
• Monitor assigned areas and guest conduct to ensure safety and high service standards
• Follow all emergency procedures and venue evacuation protocols
• Communicate important guest information to internal stakeholders

Requirements

• Strong customer service skills and attention to detail
• Ability to work calmly and effectively under pressure
• Ability to work evenings, weekends, and holidays as required
• Strong work ethic and a high sense of responsibility
• Ability to work both independently and as part of a team
• Physical ability to stand and walk throughout the shift

Preferred Qualifications

• Previous experience in a hospitality environment is considered an asset

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders including Ticketmaster and Live Nation Concerts. We provide unparalleled experiences for fans and artists worldwide. This role is specifically for HISTORY Ottawa, a state-of-the-art venue hosting over 180 concerts and private events annually.