User Support Assistant

Responsibilities

• Perform AV setups for meetings, including microphones and confidence monitors, and handle troubleshooting.
• Coordinate with attorneys and professionals to set up presentations and perform mic testing.
• Provide onsite help desk support, including preparing equipment and managing help desk tickets.
• Offer mobile device support and assist with software patching efforts.
• Assist with the firm's inventory of equipment and software.
• Participate in IT projects and general team operations such as building and installing technical equipment.

Requirements

• High school diploma or GED.
• Strong written and verbal communication skills.
• Excellence in customer service with the ability to take initiative and ownership of tasks.
• Ability to work in a dynamic, fast-paced environment.
• Ability to work extended hours, nights, and weekends as required.
• Ability to lift up to 50 lbs.
• Ability to quickly learn and retain knowledge of new technology and software.

About the Company

Munger, Tolles & Olson LLP is one of the nation’s premier law firms. Our lawyers tackle high-profile cases across a range of industries, shaping the corporate landscape from Hollywood to Wall Street. We provide an exciting and collaborative work environment, supporting our attorneys with a focus on service and excellence.