User Support Analyst I

Responsibilities

• Provide first and second level technical support and concierge-level assistance for the firm's computers, communications, and collaboration systems.
• Manage the help desk lifecycle by opening, closing, and maintaining current tickets in the tracking system.
• Deliver mobile device support and assist with the firm's inventory of equipment and software.
• Provide after-hours or escalation support as part of a regular, rotating schedule.
• Assist with software patching efforts and provide "smart-hands" assistance to the engineering team.
• Support conference room A/V equipment and cloud communication tools.

Requirements

• High school diploma or GED.
• 2-4 years of experience working in large environments (300+ users).
• Strong written and verbal communication skills.
• Ability to work the 3:00 PM to Midnight shift.
• Ability to travel up to 25% of the time, occasionally to remote locations with little notice.
• Ability to work under pressure in a dynamic, fast-paced environment.
• Ability to lift up to 50 lbs.

About the Company

Munger, Tolles & Olson LLP is one of the nation’s premier law firms, recognized for tackling high-profile cases across a wide range of industries. We recruit and retain the best professional talent to support our attorneys with a focus on service and excellence, providing an exciting and collaborative work environment.