User Services Supervisor

Responsibilities

• Supervise, train, and manage Federal Work Study (FWS) student employees
• Oversee circulation operations during the second shift, including opening and closing procedures
• Manage circulating materials, including course reserves, Interlibrary Loans, and general collections
• Conduct user and item record maintenance, physical material processing, and stack maintenance
• Assist patrons with the library catalog, electronic resources, computers, and printing
• Manage consortia borrowing and lending requests, including INN-REACH network patrons
• Compile library statistical reports and assist with digitization projects and library exhibits
• Perform basic troubleshooting for printers, computers, and copiers

Requirements

• Bachelor’s degree
• At least one year of library experience
• Demonstrated customer service experience
• Ability to work a schedule that includes nights and weekends

Preferred Qualifications

• Experience with a library automated system, specifically Ex Libris’ Alma
• Experience working in an academic library setting with faculty, staff, and students
• Experience supervising student employees
• Knowledge of interlibrary loan and document delivery systems (e.g., OCLC WorldShare ILL, Rapido)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
• Strong oral and written communication skills

About the Company

Central State University is a leading institution dedicated to academic excellence and student success. Our library provides essential resources and support services to help our students, faculty, and staff achieve their educational goals.