User Services Specialist

Responsibilities

• Coordinate day-to-day Information Desk operations, including frontline public service, circulation support, and basic troubleshooting.
• Provide work direction, scheduling, training, and mentoring for student assistants assigned to User Services.
• Support circulation workflows for books, journals, media, and technology, including patron account support.
• Assist with technology lending, maker services, and creative technology support.
• Coordinate building programs, events, and activities by managing space reservations and collaborating with Facilities Management.
• Maintain physical collections through reshelving, shelf reading, and inventory support.
• Contribute to the assessment and continuous improvement of access services workflows and documentation.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• Two years of experience in an academic library, higher education, or a similar public-facing service environment.
• Working knowledge of discovery and integrated library systems, such as Ex Libris Alma/Primo.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
• Experience training, mentoring, and providing work direction to student assistants.
• Strong interpersonal and communication skills, with a commitment to justice, equity, inclusion, and diversity.

Preferred Qualifications

• Familiarity with academic library access services, including circulation, building operations, and event support.
• Experience with technology lending or maker services.

About the Company

Occidental College is a leading liberal arts institution located in Los Angeles, California, dedicated to providing a transformative educational experience through rigorous academics and a diverse, engaged community.