User Experience Researcher

Responsibilities

• Design and execute end-to-end research studies to identify customer needs, preferences, and behaviors
• Apply a broad range of research methods, including diary studies, co-creation workshops, discovery interviews, and usability research
• Analyze and interpret data using qualitative and quantitative methods to translate insights into actionable recommendations
• Facilitate moderated and unmoderated qualitative studies to refine products and features
• Collaborate with Product leadership to inform design direction and strategic decision-making
• Contribute to the Research community by fostering continuous learning and knowledge sharing

Requirements

• Expertise in generative and evaluative user experience research
• Proficiency in qualitative and quantitative research methods
• Experience conducting various techniques such as ethnography, surveys, and interviews
• Proven ability to collaborate with cross-functional teams to inform product prioritization
• Strong stakeholder management, presentation, and communication skills
• Ability to design high-quality research studies with an iterative mindset

Preferred Qualifications

• Previous research experience within the finance or banking industry

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, and institutional investors. Through Chase UK, we are building the bank of the future from scratch, combining a start-up mentality with the scale and trust of a global financial institution to revolutionize mobile banking.