User Experience Researcher

Responsibilities

• Design and execute end-to-end research studies to identify customer needs, preferences, and behaviors
• Apply a broad range of research methods, including diary studies, co-creation workshops, discovery interviews, and usability research
• Analyze and interpret data using qualitative and quantitative methods to translate insights into actionable recommendations
• Facilitate moderated and unmoderated qualitative studies to refine products and features
• Collaborate with Product leadership to inform design direction and customer-centric decision-making
• Participate in the Research community to foster continuous learning and knowledge sharing
• Monitor industry trends and incorporate innovative techniques to maintain a competitive edge

Requirements

• Expertise in generative and evaluative user experience research
• Proficiency in qualitative and quantitative research methods
• Experience conducting various techniques such as ethnography, surveys, and interviews
• Proven ability to design high-quality research studies with an iterative mindset
• Strong stakeholder management skills
• Strong presentation and communication skills
• Experience collaborating with cross-functional teams to drive product prioritization

Preferred Qualifications

• Research experience within the finance and banking sectors

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, and institutional investors. Through Chase UK, we are building the bank of the future from scratch, combining a start-up mentality with the scale and trust of a global financial institution.