Use-Case Specialist – Operational Digital Twin

Responsibilities

• Support the Product Manager in identifying, defining, and prioritising high-value use cases for the Operational Digital Twin
• Plan and facilitate discovery workshops and interviews with client stakeholders to capture user needs and pain points
• Develop structured use case descriptions, including objectives, user journeys, data requirements, and KPIs
• Coordinate with Business Process Analysts, domain SMEs, and technical teams to ensure use cases are operationally feasible
• Support the setup and execution of Proofs of Concept (PoCs) for priority use cases
• Prepare use-case documentation, presentations, and value-realisation materials for stakeholders

Requirements

• Degree in engineering, business, urban planning, information systems, or a related discipline
• Experience supporting the delivery of digital, platform, Digital Twin, or geospatial solutions
• Knowledge of techniques for structuring use cases, user journeys, and value drivers
• Understanding of how enterprise and operational systems (e.g., EAM/CMMS, ERP, BIM, SCADA/IoT, GIS) support workflows
• Experience working within multidisciplinary, multinational teams
• Strong analytical, organisational, and documentation skills
• Fluency in spoken and written English

Preferred Qualifications

• Prior work with national infrastructure owners, transport authorities, or utilities
• Exposure to smart city or data/analytics-driven transformation programmes
• Familiarity with geospatial platforms such as Esri ArcGIS
• Experience with value mapping, benefits case development, or KPI definition
• Professional certifications in product management or business analysis
• Arabic language skills

About the Company

Parsons is a digitally enabled solutions provider focused on creating the future of the defense, intelligence, and critical infrastructure markets. We deliver innovative solutions across various sectors, from Earth to outer space, driven by an agile and disruptive approach.