Posted 5 days ago
US Inbound Tech Support
Adeeba E-Services Private LimitedUS Inbound Tech Support
Requirements
1-2 years BPO technical support experience, Troubleshooting skills (Computer, Printer, Router, Mac, iOS), English fluency, Ability to work night shifts
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Provide inbound and outbound technical support for US-based customers
- Troubleshoot technical issues related to computers, printers, broadband, routers, and email
- Resolve hardware and software issues for Mac, iPhone, and iPad
- Handle customer inquiries and provide accurate resolutions
- Manage and close calls effectively
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
- Proven experience troubleshooting computer, printer, broadband, and mobile device issues
- Strong English communication skills
- Ability to work night shifts (US shifts)
- Strong convincing and sales skills
- Immediate availability preferred
Benefits
- Fixed monthly salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive performance-based incentives
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba E-Services Private Limited operates in the technology and services sector, providing solutions to enable commerce and technical support within global ecosystems.
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Adeeba E-Services Private Limited · Kolkata