Universal Banker II

Responsibilities

• Combine teller and sales functions to provide exceptional service to members and potential members
• Process financial transactions including deposits, withdrawals, check cashing, and loan/credit card payments
• Open and manage consumer and business membership accounts
• Assess member financial needs through consultative questioning to recommend appropriate products like checking, savings, IRAs, and CDs
• Process loan applications, notify members of decisions, and manage required documentation
• Maintain accurate balancing records and comply with all Credit Union policies and federal regulations
• Provide inbound and outbound telephone support for transactions and problem resolution
• Support branch operations including ATM balancing, vault teller duties, and branch recap tasks
• Mentor retail branch employees regarding sales and referral processes

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred)
• 3-5 years of experience in a financial branch environment or comparable retail sales experience
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to communicate effectively with members at all levels in both written and verbal formats
• Ability to interpret financial information such as credit scores, debt, and interest rates
• Ability to pass a background check, including credit, drug, and criminal background screens
• Availability to work a Saturday rotation schedule and provide coverage at other branches when necessary

About the Company

Georgia’s Own Credit Union is a full-service, not-for-profit financial institution dedicated to "Banking on Purpose." We focus on serving our members, giving back to our communities, and cultivating a progressive work environment for our employees. We are proud to be recognized as a 2025 Top Workplaces USA award winner.