Unified Communications Engineer

Responsibilities

• Grow, monitor, and manage global voice and video infrastructure
• Deploy UC products and services and execute software/hardware configuration changes globally
• Monitor alarms generated by voice and video systems
• Serve as an escalation point for users and other technology groups
• Interface with IT Operations, Cybersecurity, and Networking teams for capacity planning and standards development

Requirements

• 7+ years of experience configuring and supporting Cisco UC and Collaboration Product Suite in multi-cluster environments
• Expertise in Cisco Unified Communications Manager (v14+), Cisco Meeting Server, and Cisco Expressway
• Excellent knowledge of SIP, Session Border Controllers, and PSTN SIP trunking
• Experience upgrading and maintaining Cisco UC products, including phones, softphones, and video endpoints
• Knowledge of UC compliance products and voice recording platforms (Verint, NiCE, Calabrio, etc.)
• Experience with messaging archiving products (Movius, LeapXpert, Smarsh, etc.)
• Proficiency in Cisco APIs and creating automations using Python or PowerShell
• Experience integrating cloud conferencing (Webex, Zoom, Teams) with on-premise infrastructure
• Ability to troubleshoot custom API-based integrations and interpret log files
• Familiarity with virtualization of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco)
• Strong understanding of security standards and troubleshooting capabilities