Undergraduate Academic Advisor I

Responsibilities

• Advise students on degree requirements, academic policies, curriculum planning, registration, and graduation requirements
• Develop personalized degree plans and monitor student progress to support timely degree completion
• Conduct proactive outreach via phone, email, text, and virtual meetings to promote student engagement and retention
• Support students facing academic challenges by developing success plans and connecting them with campus resources
• Serve as a liaison between students and university departments such as Financial Aid, the Registrar, and Military and Veteran Affairs
• Maintain accurate student records and documentation within university systems
• Collaborate with faculty and staff to address student concerns and support positive academic outcomes

Requirements

• Bachelor's degree in Education, Counseling, Student Affairs, Higher Education, or a related field
• 1-3 years of experience in academic advising, student services, higher education, or counseling
• Proficiency with Microsoft Office applications
• Strong interpersonal, communication, and customer service skills
• Ability to manage multiple priorities and a diverse caseload of students

Preferred Qualifications

• Experience in student success, retention, or enrollment services
• Familiarity with student information systems (SIS), learning management systems (LMS), or CRM platforms
• Experience working with adult learners, online students, or military-affiliated populations

Benefits

• 100% tuition coverage for one undergraduate and one graduate degree for the employee
• Discounted tuition rates for spouses and dependent children up to age 26
• Generous time off, including 9+ paid holidays and specific breaks between Christmas and New Year's
• Retirement contributions: 6% base salary contribution plus a 4% matching contribution with no vesting period
• Personal leave: Up to 18 days for exempt full-time employees in the first year

About the Company

Embry-Riddle Aeronautical University is the world's leading aviation and aerospace university. For nearly 100 years, we have been educating students across residential campuses in Florida and Arizona, as well as through a global network of online programs. We are a community driven by discovery and excellence, shaping the future of aviation, space, artificial intelligence, and next-generation engineering.