Trustee Caseworker

Responsibilities

• Act as a Trustee/Payee by managing client income (OW, ODSP, pensions) to ensure essential needs like rent and utilities are met.
• Provide one-on-one financial literacy training, including budgeting, debt management, and fraud prevention.
• Create and maintain accurate financial records, receipts, and reports using Excel and the Regional Accounting Centre (RAC).
• Conduct client intake assessments and develop individualized support plans to promote long-term financial independence.
• Liaise with landlords and property management to prevent evictions and maintain housing stability.
• Coordinate with community agencies, mental health professionals, and addiction services to support holistic client needs.
• Maintain confidential and up-to-date case notes and documentation in compliance with privacy legislation.

Requirements

• Post-secondary diploma in Social Services or a related field.
• 2 years of related casework experience, preferably working with marginalized populations.
• Proficiency in Microsoft Office, specifically Excel, for financial tracking and administration.
• Valid Ontario Class G Driver's License and access to a reliable vehicle.
• Strong knowledge of Ontario Works (OW) and Ontario Disability Support Program (ODSP) systems.
• Demonstrated ability to apply a trauma-informed approach and maintain professional boundaries.

Preferred Qualifications

• Non-Violent Crisis Intervention training.
• Experience in financial coaching or debt reduction counseling.

About the Company

The Salvation Army is a faith- and values-based organization that has served people in need across Canada and Bermuda for over 130 years. We provide essential necessities such as food, clothing, and shelter, while supporting individuals facing unemployment, addiction, and family challenges. We are committed to a mission of hope, service, dignity, and stewardship.