Trust and Safety Support Specialist

About the Company

Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products — fast. We are a small, talent-dense team building a generation-defining company from Stockholm.

Responsibilities

• Conduct end-to-end investigations of suspected safety incidents and platform ToS violations
• Manage customer interactions for safety related reports
• Analyze harmful behaviour, emerging abuse patterns and threat landscape to improve detection systems
• Tune and propose new rules, signals, and features for Trust & Safety detection systems
• Run root-cause analyses on safety incidents and integrate learnings into product and engineering roadmaps
• Build dashboards and alerting to make abuse trends visible and actionable
• Work with leadership in Trust & Safety, Support, and Legal on edge cases and policy changes
• Use AI tooling and agents to enhance abuse detections and prevention

Requirements

• 2+ years in fraud operations, payment risk, trust and safety investigations, or similar support roles
• Experience handling complex trust and safety cases and resolving disputes
• Clear written communication skills for case notes and customer updates
• Ability to remain calm under pressure during incidents
• Pragmatic approach to balancing false positives versus user friction