Trilingual Helpdesk Support Technician

Responsibilities

• Welcome client requests via telephone, chat, and email
• Qualify requests according to nomenclature
• Process incidents following established procedures
• Provide predefined technical responses to user needs
• Ensure follow-up by creating precise intervention descriptions in the incident management tool
• Escalate issues to the appropriate competence center when necessary
• Manage the Back Log

Requirements

• Passion for IT or previous experience in user assistance (IT support, after-sales service, maintenance)
• Trilingual fluency in French, Spanish, and English
• Collaborative mindset and willingness to share knowledge
• Strong listening, rigor, and adaptability skills

Benefits

• 50% health insurance coverage
• 50% transportation reimbursement
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1000
• 2 to 6 week integration program
• Training institute for skill development
• CSE cultural advantages

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an augmented employee experience through AI. Part of the Everience group, HELPLINE serves over 200 clients with a team of 2500 employees worldwide.