Treatment Coordinator

Responsibilities

• Manage inbound and outbound patient communication via phone, text, and email
• Present treatment plans and guide patients through financial options including insurance and financing
• Own the patient pipeline by following up on unscheduled treatment and proactive outreach
• Manage the daily studio schedule to ensure full capacity and fill appointment gaps
• Partner with clinicians during huddles to align on patient priorities
• Coordinate referrals and specialty care with other providers

Requirements

• 1–2 years in a patient-facing, customer-facing, or client services role
• Ability to handle treatment plan presentations and financial conversations
• Proficiency in G Suite (Gmail, Calendar, Drive)
• Ability to sit and stand for extended periods
• Ability to lift office supplies up to 25 pounds

Preferred Qualifications

• Dental or insurance industry background
• Experience with Ascend or similar practice management software

Benefits

• Paid Time Off (PTO)
• Medical, dental, and vision insurance
• Dental Wellness Program
• 401(k) plan
• Life and AD&D insurance
• Disability coverage
• FSA, HSA, and pre-tax transit/parking benefits
• Employee Assistance Program (EAP)

About the Company

Tend is redefining dentistry by combining clinical excellence with a modern, patient-centered experience.