Treatment Coordinator

Responsibilities

• Manage inbound and outbound patient communication via phone, text, and email
• Present treatment plans and guide patients through financial options including insurance and financing
• Own the patient pipeline and proactively follow up on unscheduled treatment
• Manage the daily studio schedule to ensure full capacity
• Partner with clinicians during huddles to align on patient priorities
• Coordinate referrals and specialty care with other providers

Requirements

• 1–2 years in a patient-facing, customer-facing, or client services role
• Ability to sit and stand for extended periods
• Proficiency in G Suite (Gmail, Calendar, Drive)
• Ability to communicate effectively in person and via technology

Preferred Qualifications

• Dental or insurance industry background
• Experience with Ascend or similar practice management software
• Comfort with treatment plan presentation and financial conversations

Benefits

• Paid Time Off (PTO)
• Medical, dental, and vision insurance
• Dental Wellness Program
• 401(k) plan
• Ongoing training and mentorship
• Life & AD&D insurance and disability coverage
• FSAs, HSAs, and pre-tax transit/parking benefits
• Employee Assistance Program (EAP)