Treasury Client Service Associate

Responsibilities

• Act as the primary point of contact for top Asia-Pacific clients, managing inquiries, escalations, and complaints regarding cash management and liquidity products.
• Build deep understanding of client businesses to offer tailored solutions and improve overall user experience.
• Collaborate with sales, product, onboarding, and operations teams to resolve complex issues and meet client needs.
• Conduct regular service reviews using data to track client activity, identify trends, and implement service improvements.
• Maintain accurate records of client products and activities while keeping clients informed of regulatory changes and new technology updates.
• Train and guide clients on the effective use of bank processes and products.

Requirements

• Bachelor's degree in Finance, Business, Computer Science, or a related field.
• Minimum 5 years of experience in cash management (product, client service, sales, operations, or implementation).
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent communication skills and the ability to build strong relationships with both clients and internal stakeholders.
• Proven ability to manage multiple tasks, meet tight deadlines, and adapt to changing priorities in a fast-paced environment.

Preferred Qualifications

• Knowledge of SWIFT messaging standards and global clearing systems.
• Experience with data automation tools or new technologies used in transaction banking.
• Familiarity with Asia-Pacific regulations and cross-border payment processes.
• Experience conducting client service reviews and translating data into actionable improvements.

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, and institutional investors. Our Global Banking business is one of the largest wholesale banking client franchises in the world, dedicated to building trusted, long-term partnerships to help clients achieve their business objectives.