
Posted 5 hours ago
Travel Fulfilment Manager
FlyAkeed
Requirements
Bachelor's degree in Business Administration, Tourism, or Hospitality, 5+ years in travel operations, 2+ years in a leadership role, Strong understanding of travel booking processes, Proven people management experience, Analytical and stakeholder management skills
Skills
OperationsLeadershipProcess improvement
About the role
Responsibilities
- Lead and manage the Travel Fulfilment team and daily operations
- Ensure timely and accurate processing of travel bookings and fulfillment activities
- Monitor operational KPIs, productivity, quality, and service levels
- Develop and implement strategies to improve operational efficiency and customer satisfaction
- Manage escalations and complex travel cases
- Collaborate with Product, Technology, Customer Experience, and Commercial teams
- Drive process improvement and automation initiatives
- Coach, mentor, and develop team members
- Prepare operational reports and performance reviews for leadership
Requirements
- Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field
- 5+ years of experience in travel operations
- At least 2 years of experience in a leadership role
- Strong understanding of travel booking and fulfillment processes
- Proven leadership and people management experience
- Excellent analytical, communication, and stakeholder management skills
Preferred Qualifications
- Experience working in a technology-driven environment
About the Company
FlyAkeed is an online platform that helps people book flights and hotels easily. Based in Riyadh, Saudi Arabia, we leverage technology to transform corporate travel management. FlyAkeed is a Series A company supported by PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners.
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FlyAkeed · Riyadh
