Travel Fulfilment Manager

Responsibilities

• Lead and manage the Travel Fulfilment team and daily operations
• Ensure timely and accurate processing of travel bookings and fulfillment activities
• Monitor operational KPIs, productivity, quality, and service levels
• Develop and implement strategies to improve operational efficiency and customer satisfaction
• Manage escalations and complex travel cases
• Collaborate with Product, Technology, Customer Experience, and Commercial teams
• Drive process improvement and automation initiatives
• Coach, mentor, and develop team members
• Prepare operational reports and performance reviews for leadership

Requirements

• Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field
• 5+ years of experience in travel operations
• At least 2 years of experience in a leadership role
• Strong understanding of travel booking and fulfillment processes
• Proven leadership and people management experience
• Excellent analytical, communication, and stakeholder management skills

Preferred Qualifications

• Experience working in a technology-driven environment

About the Company

FlyAkeed is an online platform that helps people book flights and hotels easily. Based in Riyadh, Saudi Arabia, we leverage technology to transform corporate travel management. FlyAkeed is a Series A company supported by PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners.