Travel Counselor

Responsibilities

• Create and complete complex travel arrangements including air, hotel, rail, and car rentals
• Ensure all reservations are built according to specific client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations to enhance the traveler experience
• Resolve moderately complex travel problems involving non-standard destinations, ticket exchanges, and complex fares
• Assist with department-related projects such as clean-ups, startups, or closeouts as required

Requirements

• 2+ years of travel industry experience preferred or a strong customer service background
• Proficiency in GDS, with Sabre skills preferred
• Fluency in written and spoken English
• Basic proficiency in MS Office
• Strong attention to detail and ability to ensure a high level of accuracy
• Ability to work effectively with minimal supervision

Preferred Qualifications

• Experience in dedicated travel support roles
• Proficiency in a second language

Benefits

• Flexible benefits including health, welfare, and retirement programs
• Access to travel perks and weekly deals from major travel providers
• Professional development through a learning platform with over 20,000 courses
• Inclusive culture with access to global INclusion Groups

About the Company

Amex GBT is a global leader in business travel, providing travel management solutions to diverse clients. We offer an inclusive and collaborative culture where employees can find inspiration in travel as a force for good.