Travel Consultant II

Responsibilities

• Create domestic and international travel arrangements including air, hotel, rail, and ground transportation
• Ensure all reservations are built according to specific client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations to enhance the traveler experience
• Manage a wide range of bookings, from simple itineraries to complex, multi-destination trips involving ticket exchanges and complex fares
• Resolve routine and non-routine issues that occur before or during travel assignments

Requirements

• 3 or more years of experience working as a Travel Consultant (or 5 years in another customer service industry)
• Advanced knowledge of Sabre GDS
• Strong verbal and written communication skills
• A genuine passion for high-quality customer service and a positive, "can do" attitude
• Strong teamwork skills and a willingness to learn and grow

Benefits

• Flexible benefits including health and welfare insurance, retirement programs, and parental leave
• Travel perks featuring weekly deals on flights, hotels, cruises, and car rentals
• Professional development through access to over 20,000 courses on a dedicated learning platform
• Inclusive culture with access to global INclusion Groups

About the Company

Amex GBT is a global leader in travel management, providing seamless travel services to diverse clients, including federal and defense sectors. We offer an inclusive and collaborative culture where colleagues find inspiration in travel as a force for good.