Travel Consultant II

Responsibilities

• Create domestic and international travel arrangements including air, hotel, rail, and ground transportation
• Ensure all reservations are built according to specific client standards and preferences
• Act as a trusted advisor by offering informed and insightful travel recommendations
• Manage a wide range of bookings, from simple itineraries to complex multi-destination trips and ticket exchanges
• Resolve routine and non-routine travel issues or changes that occur before or during assignments

Requirements

• 3 or more years of experience working as a Travel Consultant (or 5 years in another customer service industry)
• Advanced knowledge of Sabre GDS
• U.S. citizenship is required due to Federal Government contract requirements
• Strong verbal and written communication skills
• Ability to pass company and government background investigations, including criminal and credit history

Preferred Qualifications

• Military experience or certifications (may be used as a substitute for some requirements)
• A genuine passion for high-quality customer service and a positive, "can do" attitude

Benefits

• Flexible benefits including health and welfare insurance, retirement programs, and parental leave
• Travel perks featuring weekly deals on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on a professional learning platform
• Opportunities for internal growth and leadership development

About the Company

Amex GBT is a global leader in travel management, providing innovative technology and outstanding service to help travelers achieve success. Our U.S. Military and Government team specializes in seamless travel management for federal clients, fostering an inclusive and collaborative culture where every voice is valued.