Travel Consultant

Responsibilities

• Quote, book, and invoice cruise bookings and packages with accuracy
• Achieve monthly sales targets and KPIs
• Deliver outstanding service across walk-in, email, and phone enquiries
• Maximise sales opportunities through upselling and cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain strong product knowledge to recommend the perfect cruise

Requirements

• Proven customer service experience with exposure to sales targets
• Strong attention to detail and problem-solving skills
• Ability to thrive in a fast-paced environment
• Motivation, organisation, and a drive to exceed expectations
• Previous travel or cruise experience (preferred)
• GDS experience (preferred)

Benefits

• Opportunities for onboard ship inspections and exclusive cruise discounts
• Industry travel discounts and eligibility for sponsored Familiarisation Cruises
• Tailored Learning & Development pathways and cruise product training
• Access to 350+ retail, health, and wellbeing discounts
• Employee assistance program and mental health support
• Career progression opportunities within a global network

About the Company

Cruiseabout is a leading cruise specialist dedicated to turning travel dreams into unforgettable adventures. As part of the Flight Centre Travel Group, we offer a supportive, award-winning culture where passion for travel is celebrated and professional growth is encouraged.