Travel Back Office Coordinator

Responsibilities

• Handle specialized financial operations, including commission tracking and accounting compliance for university travel.
• Manage vendor payments, reconcile Airline Reporting Corporation (ARC) settlements, and process corporate direct bills.
• Generate critical accounting reports and resolve agent ticketing errors.
• Collaborate with external vendors and assist in special departmental projects.
• Maintain open communication with leadership regarding complex or sensitive financial discrepancies.
• Provide high-quality customer service by educating clients on travel industry practices and policies.

Requirements

• High School diploma or equivalent required.
• General knowledge of airline operations, ticketing procedures, and complex fare rules.
• Proficiency in GDS (Travelport, Sabre, or Amadeus) for data entry and information retrieval.
• Strong proficiency in Microsoft Excel for data validation, manipulation, and financial reconciliation.
• Ability to work accurately with high volumes of documents and complex numerical data.
• Excellent written and verbal communication skills for interacting with a diverse clientele.
• Demonstrated ability to work under pressure and manage conflicting priorities in a fast-paced environment.

Preferred Qualifications

• Minimum of 5 years of active back-office administrative experience in a travel agency or corporate travel department.
• Bachelor's degree or equivalent experience.
• Knowledge of University accounting procedures and automated PAC systems.

About the Company

UCLA is a premier public research university located in Los Angeles, California. The UCLA Travel Center provides essential travel management services to support the university's global academic and research mission.