Travel Account Leader

Responsibilities

• Lead the Meetings & Events (M&E) travel program by driving program adoption and operational excellence for global clients.
• Manage a team responsible for air charter and attendee logistics, including flight assignments and manifest accuracy.
• Develop and implement program adoption strategies, including training sessions and communication campaigns.
• Utilize AI and data analytics to identify process improvements and achieve annual cost savings.
• Serve as the primary liaison between M&E, travel teams, air charter providers, and internal stakeholders.
• Oversee real-time operational changes such as cancellations, substitutions, and last-minute flight adjustments.
• Recruit, onboard, and develop a high-performing team through regular feedback and performance management.
• Generate detailed reporting on attendee movement, flight utilization, and team productivity metrics.

Requirements

• 5+ years of experience in account management, events coordination, or operations management.
• 2+ years of team leadership or supervisory experience.
• Proficiency in data analysis and reporting tools.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Experience in travel, logistics, or events management, ideally in high-volume environments.
• Excellent communication skills and a commitment to data accuracy.

Preferred Qualifications

• Familiarity with AI and automation tools for process optimization.
• Experience managing large-scale or sophisticated event operations.
• Knowledge of travel management systems and platforms.
• Background in cost optimization or aviation/air charter logistics.

Benefits

• Flexible benefits including health, welfare, retirement programs, and parental leave.
• Travel perks featuring weekly deals on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on a dedicated learning platform for professional development.
• Inclusive culture with global INclusion Groups to support diverse identities and initiatives.

About the Company

Amex GBT is a global leader in travel management, where colleagues find inspiration in travel as a force for good. We offer an inclusive and collaborative culture designed to help our team members achieve success and make a meaningful impact on the travel industry.