Transportation Coordinator

Responsibilities

• Coordinate nightly campus transportation services, including Fixed Route Shuttle and Safety Escort operations.
• Serve as the primary coordination point for drivers, students, and the Department of Public Safety (DPS).
• Respond to emergency and non-emergency calls and make time-sensitive operational decisions to resolve service disruptions.
• Monitor daily transportation activity, including driver routes, schedules, vehicle usage, and on-time performance.
• Perform administrative tasks such as data entry, record maintenance, scheduling support, and maintenance/service requests.
• Conduct vehicle inspections and operational audits to ensure safe and reliable service delivery.

Requirements

• Two-year degree or equivalent experience in transportation dispatch logistics.
• Proven experience in transportation coordination or a similar operations-based role.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work overnight shifts (6:30pm–2:30am) and a schedule that includes Wednesday through Sunday.
• Strong communication and customer service skills with the ability to remain calm in a fast-paced environment.

Preferred Qualifications

• Working knowledge of DOT regulations and safety standards.
• Experience multitasking in a high-volume, student-centered service environment.

About the Company

Syracuse University is a private, international research university located in the heart of New York State. With over 150 years of history, the university offers a diverse and vibrant campus community, supporting more than 21,000 students across 13 schools and colleges.